According to TripAdvisor, cleanliness ranks among the top three factors that influence guest reviews and ratings. After over two decades in hotel operations, I’ve seen first-hand how the perceived cleanliness of a property can impact guest satisfaction and directly influence a hotel’s reputation and bottom line.

What Guests Notice First

When guests walk through your doors, their first impressions are formed within seconds. Here’s what they’re silently judging:

Lobby Presentation

Is the décor spotless, or is there scattered debris? Are front desks and waiting areas well-maintained and dust-free?

Restroom Condition

Are sinks, counters, and floors visibly clean? Is there a fresh scent or an overpowering smell from neglected areas?

Air Quality

Does the air feel fresh and odor-free, or is there a stale or musty presence?

Windows and Glass Surfaces

Smudges on entrance doors or cloudy windows can leave guests questioning your overall standards.

Why Cleanliness Impacts Ratings

Guests associate clean environments with safety, comfort, and quality. A spotless space suggests attention to detail and care. On the flip side, even small lapses: Dusty shelf, a fingerprinted mirror, can make guests feel uneasy.

In today’s world of online reviews and instant social media feedback, a single poor cleanliness rating can influence future bookings. Hotels with the best reputations for cleanliness almost always prioritize it daily, not just before inspections.

The Perezedential Difference

At Perezedential Hospitality Solutions, we’ve walked in your shoes. With 15+ years of experience managing hotels and restaurants, we understand what it takes to maintain 5-star cleanliness every day — not just during audits.

We specialize in:

• Daily public area cleaning
• Spa and gym sanitation
• Restaurant and kitchen detailing
• Carpet and floor care
• Pressure washing and more

Whether you're a full-service resort or a boutique property, our team delivers consistent, professional results that elevate your guest experience.

Ready to Improve Your Ratings?

Book a free walkthrough at PerezedentialHospitality.com or email us at Adrian@perezedentialhospitality.com.